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Dr. Ganesh Natarajan, Founder, 5F World, and Chairman of SVP India, Center for AI and advanced analytics, Senior Advisory Board Member, Trescon, India, delivers a keynote address at the World Cyber Security Summit Africa Edition 2020.
Conflict arising from the South African government’s ownership of Telkom and its regulatory role contributed to the failure to achieve digital transformation. A number of other factors have also got in the way of digital transformation.
According to a recent survey by E-consultancy, customer experience will overtake price and product specifications as the key brand differentiator by 2020. Add to this the fact that customers are more digital than ever, demanding an omni-channel interaction model with products and services tailored specifically for them, and it’s