Nick Durrant

Without a doubt, the Internet has transformed how we shop. Slowly but surely people, including in Africa, are getting used to the idea of shopping online, however, many consumers still experience some challenges with online shopping.

Artificial intelligence (AI) and machine learning (ML) are the most exciting developments in business today, they offer many ways to personalise at scale and draw actionable insights from huge pools of customer data. However, the threats posed to jobs by the advent of AI and ML are a serious concern.